Starting a Return

To start a return, contact our support team at 1-877-628-9571 or info@rigagreenhousekit.com with your order number.

Greenhouse Returns

If you return a greenhouse, you are responsible for:

• Outbound freight — the original cost to ship the greenhouse to you

• Return shipping costs — the cost to ship the greenhouse back

• A 20% restocking fee

Refunds are issued once the item is received back at our distributor, Exaco, in resellable condition. In practice, greenhouses rarely arrive back fully resellable — at minimum, most packaging has to be replaced, and parts are often damaged in transit. If any parts are damaged on return, the cost of those parts will be deducted from your refund in addition to the restocking fee.

Non-Greenhouse Item Returns

For smaller items and accessories, contact Exaco at (512) 407-8500 before sending anything back. We only issue credit for items received in resellable, original condition, less outbound shipping charges.

Damaged or Defective Items

Damaged or defective items are handled separately from standard returns — see our Shipping Policy for how to report shipping damage and request a replacement part. If your item arrived damaged, please don't send it back until you've contacted Exaco at (512) 407-8500; in many cases they can resolve it with a replacement part rather than a full return.

Questions

If you have any questions about a return, please contact our support team at 1-877-628-9571 or info@rigagreenhousekit.com with your order number.